What happens if my documents are delayed past the stated turnaround time?
We will notify you as soon as we encounter delays we foresee may affect how fast we can obtain your documents. During these unprecedented times, we are extra vigilant in ensuring we adhere to our contractual obligations to avoid any needless delays.
How are my documents backed up in case of a glitch?
Our specialized technical team has instituted special processes to ensure multiple avenues of data back-up so that you can have 24/7 access to data. We use leading bank-level security protocol to ensure the security and reliability of your data and formation.
What are customer support working hours?
Client may have browser issues, scripts causing errors, etc. Could be a high-priority client needing documents in 3 days... Hours that tech support will be available
Do I have to pay for my medical records?
Access to your medical records is an uninsured service under the Canadian Healthcare System. Unfortunately, this means that fees are passed on to patients (if applicable).
Does CollectPro own my health records?
No! Your personal health information will always belong to you.
How does CollectPro ensure the security of online data transfers?
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What is Collect Pro Software about?
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How fast can O get documents production?
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What are the reasons to switch to CollectPro?
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Do you offer in-office/demo training?
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Do CollectPro fees get reimbursed by the insurance?
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Are there guarantees on turnaround timeliness with express and standard service types?
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Does CollectPro charge HST on its service fees?
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Does CollectPro charge any fees to maintain my account in good standing?
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What happens in case a 3rd party does not provide the necessary documentation in time?
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Can CollectPro request a specific document not covered in a list under Our Services?
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Does CollectPro allow to track my monthly records collection spend?
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