We take care of the entire personal injury document collection process from A-Z which reduces our clients’ administrative costs and frees up time to focus on strategic business objectives. Our process was built with the needs of our clients in mind. We offer a high degree of automation including a convenient client portal and automatic service notifications. Despite the high degree of automation of our platform we have a dedicated customer support team on duty providing a personal touch to each client.
EXPRESS SERVICE PROCESS
(as soon as 3 business days):
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Step 1
Submit
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Step 2
Receive
Our dedicated staff is there at every step of the way to facilitate the process for you:
- Your request is submitted from your online profile
- Collect Pro staff submit the request to the 3rd party to obtain necessary documents
- Collect Pro staff obtains the necessary documentation from the 3rd party and uploads it to the online portal. Express Service feature: Collect Pro staff follows up with a 3rd party on a daily basis
- You will be alerted about your completed request with the necessary documents that can be viewed in your online profile.
STANDARD SERVICE PROCESS
Get your documents as soon as 15 business days (up to 30 business days)
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Step 1
Submit
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Step 2
PAY
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Step 3
Receive
Our dedicated staff is there at every step of the way to facilitate the process for you:
- Your request is submitted from your online profile
- Collect Pro staff submit the request to the 3rd party to obtain necessary documents
- Once the invoice from 3rd party is received, you will be prompted to approve the total fee charged by credit card or pre-authorized bank debit if it exceeds your maximum transaction threshold amount outlined in the retainer
- Collect Pro staff obtain the necessary documentation from the 3rd party and upload it to the online portal
- You will be alerted about your completed request with the necessary documents that can be viewed your profile online